FAQ
General
- Can I pay by cash within P&J Live?
- Are there cash machines available at P&J Live?
- Can I bring my camera to a concert?
- What is the age restriction for a concert/show at P&J Live?
- Is smoking/vaping permitted at P&J Live?
- What does TECA stand for?
- Can I bring my own food and drink to an event?
- Can you donate a prize for a charity raffle?
- Do you have a dress code?
- Where can I enquire about lost property?
Visiting
- What bus can take me to P&J Live?
- How do I get to P&J Live from outside Aberdeen?
- Do you have a cloakroom during concerts?
- Where can I stay while visiting P&J Live/Aberdeen?
- What is the age restriction for a concert/show at P&J Live?
- What's the closest hotel to P&J Live?
- What road can I enter P&J Live from?
Tickets
- How can I purchase tickets for a concert at P&J Live?
- How do I register for access to venue presale?
- How do I purchase accessible seating for a show at P&J Live?
- What time is the Box Office open?
- What is the age restriction for a concert/show at P&J Live?
- Why are there booking fees when I buy a ticket?
- How are ticket prices set?
- How do I sell my tickets on the Fan to Fan Ticket Exchange (Ticketmaster)?
- I have purchased a ticket through a channel which is not AXS - is my ticket legitimate?
- How can I get Three pre sale tickets?
- Why have you changed ticketing partners?
- I bought tickets on Ticketmaster, what happens to those?
- I have purchased tickets from Ticketmaster and can no longer attend the show, what should I do?
- I don't know how to work the AXS app. What do I do?
- I can’t/won’t download the app, can I retrieve my tickets?
- I can’t see my tickets in the AXS app?
- I am not familiar with AXS. Can I buy at the box office?
- How do I claim a free companion ticket?
Premium Hospitality
- How can I buy Premium tickets?
- How can I buy a VIP View Bar Upgrade?
- I have purchased a ticket through a channel which is not AXS - is my ticket legitimate?
- When will I receive my premium tickets?
- I have purchased a premium dining upgrade, what time is my booking at?
Parking
- Is there parking available at P&J Live?
- Is there parking charges?
- How can I pay for parking?
- Can I drop off and pick up someone without paying parking fees?
Accessibility
- How do I purchase accessible seating for a show at P&J Live?
- I am a wheelchair user or have special access requirements, where can I find out more information?
- I have a blue badge, is there anywhere I can park?
- Do you have changing places?
- Will special effects will be used during an event?
- Do you have wheelchairs available for hire?
- How do I claim a free companion ticket?
Food & Drink
- How can I book a table at 195 Bar & Grill?
- Will I be able to purchase food at P&J Live?
- Can I bring my own food and drink to an event?
Security
- Can I bring my large handbag or backpack?
- Is smoking/vaping permitted at P&J Live?
- What items are prohibited from being brought into at P&J Live?
- I have medical requirements/equipment can I bring this into the venue?
- What are your full venue rules?
- What do I do if I see suspicious activity?
- What is deemed as unacceptable behaviour at the venue?
- Can I bring my dog with me?